Shipment & Terms

Local shipping (Hong Kong) 

Store pick up

Order on Whatsapp, Pick up in store!*

There are a few simple steps to do this:

1. Fill your shopping cart online and take a screen shoot. There is no need to proceed right through to the checkout - you'll pay later in store. Rest assured, we'll apply your loyalty points at this time, just share your account email and we'll make sure they're added. 

2. In the bottom left corner of our website you'll see a 'Chat with us' box - click this and select the store you'd like to pick up from. 

3. Send the screen shot of your cart via the chat, our Customer Love team will get back to you and share the earliest day/ time that you can pick up your order in store. You can generally pick up the order within a few hours, it depends how busy the team are, we'll always do our best to make the pick up as convenient as possible for you!

4. You'll be notified when your order is ready via Whatsapp. We'll hold your order for upto 48 hours, thereafter all items will be returned to shelf and you may need to wait for the order to repack your order. 

5. Enjoy your Slowood order!

Note: Promotional offers will be valid related to the day of order.

*Promotions online only available for delivery orders.

Free Shipping on orders of net HKD500!

Once you hit the threshold of net $500 with qualified products, your order is eligible for free shipping.

We offer delivery for Hong Kong customers.

    Hong Kong orders will be shipped via Pickupp delivery service or S.F. Express for remote area, for enquiry please email us at

    You will receive an email with the tracking number and details as soon as your order is dispatched.

    For orders under $500, there is a delivery fee of $80 - this will automatically be added to your total payment at the checkout.

    Acceptance of Your Order

    Unless you cancel your order, acceptance of your order will be completed when we email you to confirm the goods have been dispatched. 

    We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn

    Returns & Replacements  

    Your satisfaction is important to us, if you have a concern about the quality of your product please use the Contact Us page to email us with the batch number, expiry date and product name from the barcode label and the reason you are dissatisfied.  

    Any returns due to quality issues must contact us within 2 weeks of receiving your order.  

    Unfortunately, we do not accept product returns if you have changed your mind or don't like the scent.  

    We may request you to return the unused product before processing a refund or replacement. (Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.)  

    Delivery Times

    Purchased items will be delivered within 3-5 business days (Monday to Friday, exclude public holiday). If you'd like to receive your order on a specific day, reach out to us via email ( or live chat (the bottom left corner of our website) and we'll see what we can do to help.