General SLOWOOD

Yes, SLOWOOD was founded and is operated by Jeff and Dora, who were both born and raised in Hong Kong. Check out our founders’ story to learn more about them.

Currently we have four stores individually located at Kennedy Town, Discovery Bay, and Sha Tin, Central.

Some of our products are zero-waste, meaning that they are sold in bulk without any single-use packaging. For our packaged items, we try to limit packaging to recyclable materials or post-consumer plastic.

Our store is designed this way to encourage people new to sustainable living to take their first step here at SLOWOOD and move tiny steps forward to embrace more aspects of conscious consumerism.

Follow us on Instagram, like us on Facebook, and become Slowood Community to keep up with us!

Food & Products

We source from a range of suppliers and countries, including Australia, New Zealand, Canada, USA, Japan, Europe, and China. While we recognize that importing from overseas incurs a large carbon footprint, so we are trying to work with various local suppliers.

We carry a large range of products from food, lifestyle, personal care and household items.  Not everything is organic but we carry a wide range of organic options. Please see the remarks section on our bulk containers for organic products. 

80% of our products are plant-based. We carry vegan options but not all products are vegan. 

You are always welcomed to ask our staff for the best before date of our bulk items.

You are suggested to store the bulk food item in an airtight container.

We order all our food products in the largest quantity posible. Most of the food and beverage products that we carry arrive in cardboard boxes. However certain products are packaged in foil in order to maintain the quality of the product for health and saftey reasons. We are constantly in conversation with our suppliers to see how we can reduce waste in our packaging.

Our scoops are sanitized regularly and washed at the end of each day. Due to COVID precautions, we have introduced a section of clean scoops for our customers to switch out before shopping at our bulk area. However, those with severe nut allergies should consult your doctor before you purchase food at our bulk section.

In-Store Shopping

We highly encourage you to bring your own containers to purchase our bulk food , refillable household and refillable personal care products. Please remember to weigh the container first. Enjoy 5% off all year round for every item you purchase in bulk for your zero-waste purchase.

Each of our stores offer recycled glass or plastic containers for free. These were donated by our customers and cleaned by our staff. Paper bags are also free and available at the shop, we even encourage you to reuse the bag for your next purchase.

Yes, but please make sure that the containers are properly washed and odour and stain-free. For safety reasons, we do not accept containers that were used to store medicine.

Please directly hand the containers over to our staff, and do not place the containers directly into our recycle station.

Sorry, all sales are final and we do not offer returns or refunds for any items. If your product is faulty or damaged, please email us at info@slowood.hk.

All scoops are sanitized regularly. Customers are required to get their temperature taken and to sanitize their hands before entering the store. 

Certain items and promotions are exclusive online or to the shop (depending on location).  However, our stock on hand tends to vary depending on popular demand. We advise you to call the store beforehand to find out if the product is in stock. Moreover, the promotional prices listed on our online store does not always reflect the prices sold at our physical store as certain items are exclusive.

It is best to call our stores beforehand to check if the product you are looking for is in stock. 

Online Shopping

Our shop staff will pack dry bulk items in paper bags and bulk liquids in clean donated containers. We avoid unnecessary packaging as much as possible and reuse packaging materials when we can.

If your order is placed in full and paid for online, pick up will not be possible there after. However, if you would like to pick-up - it's still possible! Here's the easy steps on how to do that:

Order on Whatsapp, Pick up in store!


There are a few simple steps to do this:


1.
Fill your shopping cart online, take a screen shot and send this photo to us via
Whatsapp (In the bottom left corner of our website you'll see a 'Chat with us'
box - click this and select the store you'd like to pick up from).

2.
Send the screen shot of your cart via the Whatsapp chat, our Customer Love team will get back to you and share the earliest day/ time that you can pick up your order in store. You can generally pick up the order within a few hours, it depends how busy the team are, we'll always do our best to make the pick up as convenient as possible for you!

3.
You'll be notified when your order is ready via Whatsapp. If your order is not
picked up within 48 hours, all items will be returned to shelf and your order will be cancelled.

4.
You’ll pay in store upon picking up your order. Remember to share your Slowood account details with the team so you can collect your loyalty points!

5.
Enjoy your Slowood order!

Note:
Promotional offers will be valid related to the day of order.

Yes, but orders over $500 can enjoy free shipping. Local orders will be shipped using Pickupp delivery or S.F. Express for remote area.

For orders under $500, there is a delivery fee of $80 - this will automatically be added to your total payment at the checkout.

Please send us a message about shipping enquiry at cs@slowood.hk or through whatsapp +852 64686128.

Purchased items will be delivered within 5 business days (Monday to Friday, excluding public holiday).

Rest assured, you do not need to be home to accept your order. If you are not home, your delivery will be left at your front door or with your security desk. We'll send you a message as soon as it's been delivered. However, we can take no responsibility for goods after they have been delivered.

If there is a specific place you'd like your order to be left, you can click 'add a delivery note' at the cart page as you're checking out e.g. please leave my front door in the lobby.

Our home deliveries are made between 11.00am and 6.00pm usually.

Unless you cancel your order, acceptance of your order will be completed when we email you to confirm the goods have been dispatched. 

We always do out best to ensure everything you receive is correct but if something isn’t quite right you can email (info@slowood.hk) or live chat us (see the bottom left hand corner on our website). We’ll always to respond to emails within a few hours and live chat is well, live! So you’ll get an immediate response.

Please contact us at 28180203 or email to cs@slowood.hk

Out of Stock items - disclaimer

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Member Points

It’s super fast and free! Ask our staff at the cashier next time you make a purchase. All you need to do is fill in your name, phone number, email address, and birthday. 

Besides, you may also create your account through our website create account.

The in-store membership is not the same as your account for online orders, therefore you will need to create a separate account but please use the same email for both accounts and your points may synce automatically. 

The SLOWOOD membership is a free point system. Every dollar spent is one point collected. Points can be redeemed for cash coupons, starting with 2000 points for a $50 coupon. As your birth month approaches, watch your inbox for a special birthday discount, exclusive for members only.

Next time you come to our store, you can ask our staff to check your points tally. Alternatively you can log onto your online SLOWOOD account to check.

No, unfortunately you will need to create a separate account for your membership at SLOWOOD.